Where ismee came from.
It started with one person answering the same questions, over and over, and wondering whether there was a better way.
The first ismee was a version of me.
I built it because the questions never stopped. They arrived by email, by Teams message, by phone, and by someone catching me on the way into a meeting — the same handful of questions, from every direction, all day, while I was trying to get on with my own work. Colleagues needed answers about how we did things: our processes, our clients, the reasons behind decisions made years earlier. All of it lived in my head, and in a handful of other people's. I couldn't be everywhere at once.
Within weeks, the interruptions noticeably dropped. People got their answers without waiting for me. When I was on leave, work didn't stall in quite the same way.
I couldn't prove any of it, though. That first version had no way of knowing what it answered, what it got wrong, or where it simply had nothing to offer. I had a strong impression and no evidence. So I built one that could measure itself.
That's why every ismee now shows you what it's answering, where it's confident, and where the gaps in your knowledge are. The thing I couldn't see the first time round became the feature I care most about.
This is a founder's account of using an early version — not a customer testimonial, and deliberately unmeasured. There were no numbers to report, which is rather the point.
Born from a real bottleneck.
ismee began inside a UK-based managed service provider, where a few key people held the answers everyone needed. Every organisation has them — the person everybody asks.
The first ismee — Virtual Darren — proved that expertise, judgement and company context could be captured and made available to a whole team, rather than trapped in one diary.
The goal was never to replace anyone. It was to stop good people being interrupted for answers a machine could give just as well, so they could get on with the work only they could do.
What we learned
Capturing knowledge is usually the hard part — months of workshops, and templates nobody ever fills in. So we made that the easy bit: drop in the documents you already have.
The harder question is whether it's working. What gets asked, what gets answered, and what nobody has written down yet. That's the half that actually improves an organisation.
So we built it in, rather than bolting it on.
Make expertise available without requiring physical availability.
Every organisation depends on a handful of people who hold the answers. When they're busy, on leave, or move on, everything slows down. Knowledge shouldn't have a diary.
What we believe.
Technology exists to serve people. Not the other way round.
Support people, don't replace them
ismee answers the routine questions so your experts can spend their time where their judgement genuinely matters.
Grounded, or nothing
An ismee answers from your organisation's own knowledge. When it doesn't know, it says so rather than inventing something.
Honest about the gaps
You can see what's being asked, what's being answered well, and where your knowledge falls short. No black boxes.
It's me. Captured once, available everywhere.
Try ismee with your own knowledge.
We review each request personally, and we'll be in touch once your workspace is ready.
Request your workspace →Prefer to talk first? Send us a message.